KEY JOB RESPONSIBILITIES: •¨ Promotes the spirit and intent of Guest Services Hospitality Standards. •¨ Remains aware of safety and security issues in your unit and environment. •¨ Promote Career Development and Workplace Diversity. •¨ Directs all employees working at the National Park Inn and General Store. •¨ Governs housing areas for all GSI employees living in the Longmire area. •¨ Learns all company policies and procedures in cash handling, reports, operating banks, inventories, transfers, receiving and storage of properties, etc. •¨ Reviews operations based upon operating budgets, forecasts and service performance on a weekly basis, submitting reports to the Operations Manager as required. •¨ Controls expenses and payroll costs of each unit to maximize profits and performance. •¨ Assists in developing and implementing training and review programs for employees within jurisdiction. •¨ Investigates and responds to all customer complaints and comments in a quick and thorough manner seeking to satisfy the customer. •¨ Conducts weekly self-inspection programs for health, safety, maintenance, quality of service and product, and cleanliness in accordance with NPS and GSI policy. •¨ Works with NPS on inspections of health, safety and concession evaluation. •¨ Provides a continuous open line of communication with employees. •¨ Direct or assist in monthly inventories. •¨ Schedules, monitors and computes timecards each Pay Period in compliance with established procedures. •¨ Participates in GSI Recycling Program in units and housing areas. •¨ Checks dining room appearance for proper table setting, clean chairs and tables, floor cleanliness, etc. •¨ Monitors staff appearance for compliance with company policy including name badges. •¨ Performs any and all duties during staff shortages and during peak periods of business. •¨ Performs shift by shift food quality assurances, checks to ensure top quality product is being served. Will work with cooks on duty to correct any problem with food quality. •¨ Performs such other related duties as directed or required. | 
