General Manager

Description:

Coordinate department supervisors/managers to create a team oriented and goal-directed staff. Opens and closes all units including lodge, dining room, kitchen, retail and kiosk operations. Promotes both the spirit and intent of Guest Services Hospitality Standards. Responds to and resolves guest issues. Trains and motivates staff. Oversees day-to-day operations. Gives working direction to all supervisors/managers of the Stehekin operation.

Must be able to speak clearly and listen attentively to guests, supervisors and employees.  Must be able to write legibly as well as read and understand directions and instructions.  Appearance must be in compliance with company guidelines.

Will be required to perform diverse physical tasks.  Must be able to stoop, bend, grasp, kneel, handle, reach and squat. Extensive walking and stair climbing.  Good physical energy, stamina, and agility.  Must withstand exposure to wet floors. Must be able to lift up to 25 pounds periodically.

Must be service and safety oriented.  Must possess a sense of awareness, timelines, urgency, humor, and common sense.  Must live in local community or in park.  Must be able to adapt to the isolation of park life.

Duties:

Promotes the spirit and intent of Guest Services Hospitality Standards.

Remains aware of safety issues in your unit and environment.

Promote Career Development and Workplace Diversity.

Plans and coordinates the operation of units through key supervisors and managers.

Ensures adherence to all Company and Divisional procedures and policies, applicable local, state and federal laws, National Park Service contractual agreements; prepares local operating procedures in conjuction with such compliance.

Interviews and selects candidates for subordinate positions.

Evaluates the performance of subordinates and provides appropriate conseling when indicated.

Ensures control procedures are functioning as prescribed and take corrective action when necessary or appropriate.

Develops and submits for approval the operating and capital expenditure budgets for the respective area of responsibility and ensures expenditures are based on the approved budget.

Approves the operating schedule of each unit / area ensuring optimum operating hours are consistent with sales potential, National Park Service contractual obligations, and efficient utilization of labor hours/cost.

Reviews menu plans, product specifications, and service standards.

Daily inspection of all areas maintaining a high standard of cleanliness throughout the building.

Familiar with and comply with Park Service, OSHA, and Public Health Service standards for entire operation. Participate in formal inspections and evaluations.

Oversee department training of management and hourly staff.

Provide counseling to supervisors when dealing with problematic employees; follow through on coaching or disciplinary documentation from department supervisors.

Resolve guest problems/complaints immediately within established guidelines.

Oversees adherence of established cash handling procedures.

Collects and reviews time records for accuracy and policy adherence.  Maintains and submits prescribed payroll, administrative, financial, and miscellaneous records and reports reviewing the same for errors and taking corrective action where noted.

Instructs management in payroll projections to adhere to budgeted guidelines.

Has working knowledge of all departments and is able to assist when necessary.

Conducts periodic inspection of employee housing areas to ensure proper housekeeping and sanitation standards are adhered. 

May assist during inventories (food and/or retail) when needed.

Performs such other related duties as directed or required to ensure performance goals are achieved.

Qualifications:

High school degree required with a college degree preferred.

Must posses training and knowledge of lodging front desk, food and beverage, and housekeeping operations.

Two years operational management experience with budgeting, menu planning, food costing, food health/safety, and open/closing seasonal resorts/hotels.

Microsoft Office software knowledge and experience.

Must be able to speak clearly and listen attentively for full comprehension. Must be able to write legibly as well as read and understand directions and instructions.

Will be required to perform diverse physical tasks. Must be able to tolerate and work in rain and snow, cold and hot weather.

Must be able to stoop, bend and grasp with repeated motion. Extensive walking and stair climbing. Good physical energy, stamina and agility. Exposure to wet floors and various cleaning chemicals.

Must be able to stand for extended periods of time.

Must be able to lift 35 pounds on a regular basis.

Must be service and safety oriented. Must possess a sense of awareness, timeliness, urgency, humor and common sense.